Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maximize digital implementation, usage, retention, and expansion of digital solutions
• Assist faculty with the implementation and integration of digital solutions
• Collaborate with field sales/account managers on customer retention strategies and digital adoption

Required Qualifications

• Undergraduate degree
• 2-4 years of relevant work experience in a similar function
• Previous customer service, sales support, and/or tech product support exposure
• Ability to learn and apply technical expertise with new and existing platforms
• Self-starter with strong listening skills to understand and execute digital solutions