Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Guide new customers through the onboarding process and ensure quick adoption of the platform
• Build and maintain relationships with key stakeholders and serve as the primary contact for customer inquiries
• Monitor customer health metrics to prevent churn and identify upselling opportunities

Required Qualifications

• 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry
• Experience in the construction industry or with construction-related technologies is preferred
• Technical aptitude with the ability to learn new software platforms quickly
• Experience using customer success platforms or CRM tools (e.g., Salesforce, MS Office)
• Self-motivated and able to work with minimal supervision