Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the main point of contact for approximately 100 customer accounts, managing relationships and addressing challenges
• Guide customers to maximize their use of the platform, demonstrating ROI and resolving complex issues
• Proactively engage with customers to understand their goals, monitor account health, and mitigate churn risks

Required Qualifications

• 2+ years in customer-facing roles, such as customer success or account management
• A business outcome-driven mindset focused on customer value and ROI
• Experience in providing product training and managing customer interactions
• Self-motivated with strong organizational skills, capable of managing multiple projects
• Experience with project management and familiarity with tools like Salesforce and Gainsight is a plus