Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation of the product, ensuring configuration and training are completed
• Drive customer retention by monitoring health metrics and maintaining ongoing relationships post-onboarding
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams to support customer success

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record of onboarding and retaining customers while driving product adoption
• Strong project management skills with the ability to handle multiple implementations simultaneously
• Experience with CRM systems, such as HubSpot or Salesforce
• Self-motivated and able to work autonomously in a fast-paced environment