Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage customer relationships and ensure satisfaction through regular communication and escalation support
• Oversee contract compliance and account health metrics, addressing billing scenarios and potential risks
• Drive adoption of Google Cloud Platform services and collaborate cross-functionally to meet customer needs

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 5+ years in a Customer Success or Account Management role in the Technology or SaaS industry
• Strong understanding of the Google Cloud ecosystem or other hyperscaler landscapes
• Proven track record of driving revenue growth and managing renewals
• Exceptional interpersonal skills for relationship building with technical stakeholders and executives