Customer Success Manager

Job Summary

Customer Success Manager, responsible for driving customer retention and growth, ensuring value from solutions, and building relationships in a full-time remote role.

Key Responsibilities

• Secure renewals and identify opportunities for expansion within assigned accounts
• Ensure customers achieve measurable value through success plans and data-driven reviews
• Engage stakeholders at all levels to strengthen advocacy and partnership

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships
• Deep understanding of the education technology landscape
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)