Customer Success Manager

Job Summary

To support customer retention and revenue growth, the full-time remote Customer Success Manager will lead renewal execution, negotiate commercial terms, and develop account plans while collaborating with internal teams and customers.

Key responsibilities:

• Lead territory management and end-to-end renewal execution to achieve customer retention and revenue targets
• Establish strong relationships with customers to become a trusted advisor and encourage account references
• Develop specific account plans to drive demand generation and sustainable growth

Required qualifications:

• Bachelor's degree or equivalent
• Proven work experience (3+ years) in a Customer Success Manager or similar role focused on renewals, particularly in the public sector
• Experience in sales operations and contract negotiation is a plus