Customer Success Manager

Job Summary

Driving customer lifetime value, the full-time remote Customer Success Manager will manage contract renewals, convert warranty and billable customers into contract customers, and increase consumable utilization through proactive outreach and relationship building.

Key responsibilities

• Achieve quarterly sales quotas through proactive customer engagement and contract renewals
• Conduct high-volume outbound calls to re-engage inactive accounts and promote consumables and service contracts
• Maintain accurate customer data in Salesforce and provide post-sale support to ensure customer satisfaction and retention

Required qualifications

• 3 years of inside sales or service contract/corporate account sales experience
• Business development experience with a focus on customer service and relationship management
• Experience with CRM systems, preferably Salesforce.com
• 2-year or 4-year college degree in business or equivalent experience
• Proficiency in Microsoft Windows applications, including Excel, Word, and Outlook