Customer Success Manager

Job Summary

Owning the post-sale client relationship for an assigned portfolio of RCM customers, the full-time salaried Customer Success Manager will drive successful adoption of billing services, protect retention, and identify growth opportunities while working remotely.

Key Responsibilities

• Manage the post-sale relationship for RCM customers, ensuring satisfaction, retention, and growth
• Lead the sales-to-success handoff process and conduct regular check-ins to maintain customer engagement
• Monitor account health metrics and manage escalations, coordinating resolution across internal teams

Required Qualifications

• 3+ years of experience in customer success, account management, or a similar client-facing role
• Demonstrated ownership of a customer portfolio with accountability for retention and growth
• Experience in home care or home health
• Proven ability to manage escalations and coordinate across cross-functional teams
• Comfortable working with data to assess account health and identify trends