Customer Success Manager

Job Summary

As a Customer Success Manager, the full-time remote position will manage a portfolio of customers, ensuring their success and satisfaction through onboarding, relationship building, and identifying opportunities for product adoption and revenue growth.

Key responsibilities

• Manage a portfolio of assigned customers, serving as their primary point of contact and advocate
• Build and maintain strong relationships with key stakeholders across customer organizations
• Collaborate with internal teams to resolve customer challenges and ensure their needs are met

Required qualifications

• Bachelor's degree in a related field (e.g., Business Administration, Marketing, Communications)
• 2+ years of experience in a customer-facing role, preferably in the SaaS or technology industry
• Strong understanding of customer success principles and practices
• Proficiency in using CRM/CSP software (e.g., Salesforce, HubSpot)
• Certification in Customer Success Management is an advantage