Customer Success Manager

Job Summary

To support client success and retention, the full-time remote Customer Success Manager will guide clients through implementation, provide ongoing support, and act as a trusted liaison between clients and internal teams while focusing on account growth and relationship building.

Key responsibilities

• Serve as the primary liaison between the company and customers, ensuring effective communication and partnership
• Act as a trusted advisor, providing best practices and strategic guidance to customers on modernizing their GRC programs
• Monitor customer health and product usage to proactively engage clients and improve satisfaction and retention

Required qualifications

• 3+ years in Customer Success or Account Management in a SaaS or technical product environment
• Proven ability to manage customer relationships with strong retention results for enterprise customers
• Demonstrated technical aptitude with data-driven platforms and workflow logic
• Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and ability to translate compliance concepts into actionable outcomes
• Excellent communication and presentation skills to influence both technical users and executive stakeholders