Customer Success Manager

Job Summary

Focusing on business development and customer retention, the full-time remote Customer Success Manager will manage a portfolio of CommandLink customers, ensuring a positive experience through regular communication, upgrades, and product cross-selling.

Key Responsibilities:

• Cultivate a comprehensive understanding of CommandLink's products and support methodology
• Maintain consistent communication with customers to align with their technology initiatives and enhance partnerships
• Implement strategic initiatives to identify cross-selling opportunities and manage proprietary software tools to achieve metrics

Required Qualifications:

• 4-year college degree or equivalent experience
• 3-5+ years of experience in enterprise customer account success management, particularly in Cloud Communications and related services
• Proven track record of success in customer lifecycle management, including deployment and retention
• Strong skills in Excel, MS Office, and general software tools
• Ability to effectively engage with customer leadership teams and present information clearly