Customer Success Manager

Job Summary

Acting as the primary liaison for existing customers, the full-time remote Customer Success Manager will focus on post-sale relationships, driving upselling and cross-selling efforts, managing renewals, and enhancing the overall customer experience.

Key responsibilities

• Collaborate with the Integrated Account Team to drive revenue growth and retention from existing customers
• Proactively manage the renewal process and convert month-to-month customers to term subscriptions
• Serve as a trusted advisor, ensuring customer onboarding and promoting new product enhancements

Required qualifications

• 3+ years of experience in the Enterprise software market or Internet/Telecommunications industries
• 3+ years in an Account Management or Customer Success role
• Demonstrated ability to deliver revenue results through a consultative-based selling approach
• Experience proposing or deploying cloud and virtualized compute solutions in enterprise environments is highly desired
• Proven ability to work in a fast-paced technical environment with multiple tasks or goals