Customer Success Manager

Job Summary

Driving customer retention and growth, the full-time remote Customer Success Manager will develop relationships with partner practices, optimize engagement through data insights, and enable businesses to leverage payment plan technology effectively.

Key responsibilities

• Develop relationships with partner practices to drive retention and growth of transaction volume
• Leverage data and technology to optimize engagement and maximize outcomes for partner practices
• Act as a trusted advisor, influencing business process adoption and consistently tracking interactions in the CRM system

Required qualifications

• 3+ years of experience in a customer-facing role
• Experience in sales, customer success, or account management is a bonus
• Comfortable working with various software platforms
• Proven ability to troubleshoot and adapt in dynamic environments
• Developed passion for enhancing the customer experience