Customer Success Manager

Job Summary

To support a growing healthcare recruitment platform, the full-time Customer Success Manager will build strategic relationships with staffing agencies, drive revenue growth through upselling, and ensure client success in a remote environment.

Key responsibilities

• Develop trusted partnerships with key stakeholders at staffing agencies to help achieve hiring goals
• Identify and execute upsell and cross-sell opportunities to improve platform adoption
• Collaborate with clients to implement effective campaigns and troubleshoot challenges

Required qualifications

• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS or healthcare
• Proven track record of managing post-sales revenue growth and client retention
• Demonstrated ability to grow and expand accounts for long-term client success
• Skilled in negotiation and developing creative deal strategies
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making