Customer Success Manager

Job Summary

Managing long-term relationships with a portfolio of key enterprise accounts, the full-time Customer Success Manager will drive revenue expansion, monitor customer health metrics, and ensure clients realize maximum ROI from the SWARM platform in a fully remote environment.

Key responsibilities

• Own and manage long-term relationships with key enterprise accounts
• Drive organic revenue growth through upsell and cross-sell opportunities
• Monitor customer health metrics and manage the contract renewal cycle to minimize churn

Required qualifications

• 4+ years of post-sales enterprise account management or customer success experience in B2B SaaS
• Preferred background in logistics, agrifood, supply chain, or industrial sectors
• Proven success in understanding customer needs and maintaining high Net Revenue Retention (NRR) rates
• Exceptional listening and presentation skills, particularly with C-suite stakeholders
• Empathetic and highly organized work style, capable of managing multiple tasks remotely