Customer Success Manager

Job Summary

Overseeing a team of Customer Success Managers, the full-time remote Customer Success Team Manager will drive customer satisfaction initiatives, reduce churn, and identify expansion opportunities while collaborating with cross-functional teams.

Key Responsibilities

• Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback
• Support CSMs in executing complex contract renewals and upsells, collaborating with Sales and other teams to drive retention
• Develop and implement customer success strategies to enhance satisfaction and retention, leveraging data to identify improvement opportunities

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer success or account management, preferably in a SaaS environment
• 2+ years of experience leading and managing a team of customer success professionals
• Proven track record of driving customer retention and growth
• Strong understanding of customer success principles and methodologies