Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Own all aspects of the relationship with assigned clients, including implementation and ongoing account management
• Maximize time to value for customers, ensuring they utilize all aspects of the solution
• Monitor customer health, proactively address issues, and manage customer expectations

Required Qualifications:

• Previous experience in a professional customer-facing role, preferably in the healthcare industry
• Technologically savvy and willing to learn integration details for several EHRs
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Passion for creating a world-class experience for customers
• Care deeply about leveraging technology to improve patient care