Job Summary
A company is looking for a Customer Success Manager (Fortify On Demand) to provide expert technical support and guidance to customers for their Application Security needs, ensuring customer satisfaction and success.
Key Responsibilities:
- Act as a single point of contact for assigned customers, coordinating and supporting team efforts to maximize customer value
- Provide expert technical support and guidance for Application Security needs, proactively avoiding issues and resolving incidents
- Serve as a trusted advisor and advocate for customers, ensuring their needs are met and goals are achieved
Qualifications, Training, and Education:
- Technical University or Bachelor's degree preferred
- 3-5 years of experience in technical support and/or customer success
- Experience in AppSec desired
- Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools) is a plus
- Knowledge of cloud platforms (AWS, Azure, Google), pipelines (Jenkins, Azure DevOps), Git/Version control/SCCM, and DevOps is a plus
