Customer Success Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Customer Success Manager (Fortify On Demand) to provide expert technical support and guidance to customers for their Application Security needs, ensuring customer satisfaction and success.

Key Responsibilities:
  • Act as a single point of contact for assigned customers, coordinating and supporting team efforts to maximize customer value
  • Provide expert technical support and guidance for Application Security needs, proactively avoiding issues and resolving incidents
  • Serve as a trusted advisor and advocate for customers, ensuring their needs are met and goals are achieved

Qualifications, Training, and Education:
  • Technical University or Bachelor's degree preferred
  • 3-5 years of experience in technical support and/or customer success
  • Experience in AppSec desired
  • Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools) is a plus
  • Knowledge of cloud platforms (AWS, Azure, Google), pipelines (Jenkins, Azure DevOps), Git/Version control/SCCM, and DevOps is a plus

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