Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Work directly with customers to define success and drive adoption and value
• Develop deep understanding of customer needs and objectives to ensure proper platform utilization
• Monitor customer well-being, serve as escalation point for issues, and ensure high satisfaction and retention

Required Qualifications:

• Experience working with C-Level executives and providing advice
• 3+ years' experience in management consulting or value selling
• Understanding of Financial Services and technology trends
• Experience working with large and complex companies
• Preferably, experience with roles involving a strong technology component