Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Establish trusted advisor relationships with customers to ensure they are getting value from products and services
• Drive account strategy to help customers understand how the company's product can power their web footprint effectively
• Collaborate with internal teams to align customer objectives with company offerings and drive successful outcomes

Required Qualifications:

• 3-4 years of prior Customer Success or Account Management experience with a SaaS company or digital marketing agency
• Consultative approach to navigate complex business needs and requirements
• Keen business sense to understand customer objectives and measure financial impact
• Excitement to dive into technical details of the product to understand customer use-cases thoroughly
• Excellent organizational, project management, and time management skills