Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as primary point of customer contact and advocate for customers internally
• Develop and maintain strong relationships with customers and drive product adoption
• Prepare and run regular customer meetings, coordinate demonstrations, and negotiate annual renewals

Required Qualifications:

• 5-10 years of customer care experience at the senior executive level
• Strong business acumen and sense of urgency
• Strong knowledge of HRIS systems, preferably with experience in PEO or ASO software
• Presence to lead executive level meetings
• Bachelor's degree or equivalent combination of training and experience