Customer Success Manager

Job Summary

A company is looking for a Major WE Customer Success Manager.

Key Responsibilities:

• Establish and build customer relationships to promote product adoption
• Proactively engage customers to provide updates, increase product usage, and identify opportunities for relationship expansion
• Orchestrate issue resolution, drive customer migrations to advanced access methods, and increase uptake of strategic products

Required Qualifications:

• Bachelor's degree and 9+ years of related experience or equivalent combination
• 3-4 years of customer relationship management experience
• Experience in the technology or telecom sectors
• Track record of team collaboration, influencing, and stakeholder management
• Ability to build compelling product use cases and resolve complexities effectively