Customer Success Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, May 08, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Customer Success Manager

Key Responsibilities:

Cultivating trusted relationships with partners and identifying upsell opportunities
Resolving escalations, ensuring contract renewals, and coordinating with teams for successful outcomes
Meeting capture rate targets and managing partner relationships effectively

Required Qualifications:

5+ years of experience in customer-facing roles like CSM or Sales
Demonstrated track record of meeting or exceeding KPIs and revenue targets
Experience in software relationship management, particularly in e-commerce, marketplaces, and/or SaaS
Experience with enterprise or mid-market customers and contract negotiations
Ability to articulate metrics and dashboards for enhancing account performance

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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