Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Serve as the main point of contact for assigned customers, understanding their needs, challenges, and goals
• Proactively engage with customers to provide ongoing support, guidance, and training on AI solutions
• Monitor customer usage patterns and performance metrics to identify opportunities for improvement and upsell additional products or services

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Hospitality, or related field or commensurate years of on-the-job experience in QSR roles
• Proven experience in a customer-facing role, such as Customer Success, Account Management, or Sales, preferably in the technology or hospitality industry
• Willingness and ability to travel up to 70% of the time to customer sites