Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Cultivate and maintain strong customer relationships, address inquiries, and drive opportunities for account growth
• Implement strategies for customer retention and satisfaction, identifying risks and solutions
• Identify and pitch cross-sell and upsell opportunities within existing accounts to drive revenue growth

Required Qualifications:

• 3+ years of experience in Customer Success, Account Management, or Client Services
• 1+ years of experience in Digital Marketing/Advertising, Connected TV/OTT preferred
• Strong analytical skills and ability to use data for strategic recommendations
• Ability to operate autonomously with critical thinking and problem-solving mindset