Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for a remote position.

Key Responsibilities:

• Establish immediate rapport with customers, understand their needs, and address challenges during implementation
• Act as the primary point of contact for clients, escalating issues when necessary
• Advise customers on best practices, recommend process changes, and deliver training sessions

Required Qualifications:

• Four-year degree or equivalent experience
• At least 2 years' experience in a client-facing position
• Prior experience in customer success, implementation, project management, or B2B sales is a plus
• Knowledge of the real estate industry preferred
• Flexibility in scheduling to meet customer needs with short turnaround