Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Digital to manage customer relationships and ensure value realization from their platform.

Key Responsibilities

• Serve as the voice of the customer and provide feedback for maximizing value and retention
• Educate customers on product features and best practices to enhance platform adoption
• Collaborate with internal teams to address customer needs and mitigate risks

Required Qualifications

• 2+ years of experience in a Customer Success Manager role
• 5+ years of experience in an enterprise SaaS product support environment
• Experience building relationships with executive-level stakeholders at F500 companies
• Strong technical troubleshooting skills and familiarity with email security products
• Bachelor's degree in Computer Engineering, Computer Science, Electronics, or related field