Customer Success Manager

Job Summary

A company is looking for a Professional Education (ProEd) Customer Success Manager.

Key Responsibilities

• Lead the onboarding process and ensure effective technical implementation of solutions for new customers
• Provide expert-level technical support and troubleshoot complex issues for clients
• Develop and maintain strategic relationships with key stakeholders, ensuring client satisfaction and support

Qualifications

• Bachelor's degree in Business, Marketing, Education, Computer Science, or a related field
• 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS or EdTech industry
• Proven track record of managing and growing strategic accounts
• Ability to analyze data and derive actionable insights
• Familiarity with online proctoring solutions and/or educational technology is a plus