Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on developing and maintaining relationships with customers.

Key Responsibilities

• Ensure exceptional customer experience and support throughout their journey
• Identify process inefficiencies and suggest improvements to enhance customer satisfaction
• Manage customer relationships, ensuring smooth onboarding and ongoing support tailored to client needs

Required Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 3+ years in a payroll role, either in-house or at an external payroll provider
• Experience in managing relationships with internal and external stakeholders
• Customer-centric mindset with a passion for helping customers succeed
• Analytical mindset with the ability to leverage data for decision-making