Customer Success Manager
This job has been removed
Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Mar 12, 2025
This job expires in: 23 days
Job Summary
A company is looking for a Manager of Customer Success.
Key Responsibilities
- Define and apply operational metrics to assess the effectiveness of the Customer Success team
- Drive initiatives to improve customer retention, adoption, and satisfaction while identifying at-risk customers
- Lead, mentor, and develop a high-performing Customer Success team aligned with company goals
Required Qualifications
- 3+ years of experience in customer success leadership
- Proven track record of exceeding customer success KPIs in a SaaS environment
- Experience in executing strategic customer success programs
- Ability to create and implement effective playbooks and operational methodologies
- Experience in collaborating with cross-functional teams such as Sales, Product, and Marketing
COMPLETE JOB DESCRIPTION
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Company Overview
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