Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Define and apply operational metrics to assess the effectiveness of the Customer Success team
• Drive initiatives to improve customer retention, adoption, and satisfaction while identifying at-risk customers
• Lead, mentor, and develop a high-performing Customer Success team aligned with company goals

Required Qualifications

• 3+ years of experience in customer success leadership
• Proven track record of exceeding customer success KPIs in a SaaS environment
• Experience in executing strategic customer success programs
• Ability to create and implement effective playbooks and operational methodologies
• Experience in collaborating with cross-functional teams such as Sales, Product, and Marketing