Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with SMB and Mid-Market employer customers.

Key Responsibilities

• Establish and maintain trusted advisor relationships with customers to ensure they derive value from services
• Develop and implement success plans outlining critical success factors and metrics for customers
• Lead cross-functional projects to meet and exceed customer expectations while identifying new opportunities

Required Qualifications

• 3+ years of experience in B2B SMB or Mid-Market Customer Success or Sales with account management history
• Strong ownership of work with a bias for action
• Project management skills with the ability to prioritize tasks effectively
• Experience in HR Tech is a plus
• Familiarity with enterprise CRM systems (e.g., HubSpot, Salesforce)