Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to provide customer-obsessed service and maintain long-term business relationships.

Key Responsibilities

• Manage ongoing customer support and facilitate additional services
• Review and process customer complaints, escalations, and open tickets
• Publish reports and maintain a detailed understanding of products and services

Required Qualifications

• Minimum of a high school diploma; 2-4 years of college or equivalent experience preferred
• 2-3 years of telecommunications experience
• Proficient in Microsoft Office, particularly Excel and Outlook
• Ability to work independently and respond to customers promptly
• Previous customer service experience in a professional office setting