Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive success for its customers.

Key Responsibilities

• Develop trusted adviser relationships with customers through regular engagement
• Provide recommendations based on customer goals and utilization insights
• Collaborate with cross-departmental teams to advocate for customer needs and drive product development

Required Qualifications

• Experience in customer success or account management
• Strong understanding of customer engagement strategies
• Ability to analyze customer data to identify needs and risks
• Familiarity with CRM and marketing automation tools
• Proven ability to collaborate with various stakeholders