Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager: Tier One.

Key Responsibilities

• Manage customer relationships for a portfolio of Tier 1 districts and schools, engaging through success plans and regular status calls
• Identify and achieve targets related to renewal rates, customer satisfaction, and account expansions
• Develop and execute retention plans for customers at risk, and advocate for districts internally to address concerns

Required Qualifications

• Minimum 5 years of direct client experience with large district accounts
• Experience in account portfolio planning and management
• Strong data analysis skills and experience with data-driven reporting
• Proficiency in Business Process Automation and knowledge of Salesforce CRM
• Must possess a humble, hungry, and smart attitude