Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer loyalty and satisfaction.

Key Responsibilities

• Build and maintain trusted relationships with partners
• Bridge gaps between implementation and execution to ensure a unified customer experience
• Act as a partner advocate and contribute to building team processes and procedures

Required Qualifications

• 2+ years in a Customer Success, Account Management, or Partner Success role
• Experience in the Payments Industry or broader Fintech industry
• Proficiency in Office products, Gmail, and strong knowledge of Excel
• Familiarity with SaaS support and working with technical teams
• Experience with merchant underwriting or sub-merchant onboarding is a plus