Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of restaurant customers, driving long-term relationships and business growth.

Key Responsibilities

• Act as the primary point of contact for assigned accounts and build trusted advisor relationships with key decision-makers
• Deliver tailored success plans and monitor account health through product usage metrics and customer feedback
• Identify early warning signs of disengagement and take proactive action to mitigate churn risk

Required Qualifications

• 1 - 2 years in Customer Success, Account Management, or a consultative customer-facing role
• Proven ability to manage a portfolio of accounts with a focus on relationship growth and retention
• Comfort using data to drive recommendations and demonstrate business impact
• Strong organizational, project management, and time management abilities
• Bachelor's Degree or equivalent professional experience preferred