Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team remotely in the US.

Key Responsibilities

• Manage a portfolio of 300-500 accounts, focusing on net retention
• Promote product value throughout the customer journey and upsell services
• Assist in creating training materials and handle customer escalations

Required Qualifications

• 3-5 years of experience in Customer Success
• Strong work ethic and exceptional organizational skills
• Ability to work under pressure in a deadline-driven environment
• Proven track record of proactive customer issue resolution
• Experience collaborating within a remote team-oriented environment