Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to grow long-term profitable customer relationships and contribute to customers' business objectives.

Key Responsibilities

• Serve as account owner and provide leadership to ensure ongoing customer success
• Identify and mitigate churn risk to achieve company retention rates
• Maintain and grow monthly recurring revenue through product adoption and expansion strategies

Required Qualifications, Training, and Education

• Proven track record of exceeding sales and customer success goals
• Highly organized with the ability to manage multiple tasks and priorities
• Experience interacting with and influencing C-level executives
• Experience in SaaS, Social Media Management, and enterprise software
• Strong analytical skills with a solution-oriented mindset