Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with large and complex customers.

Key Responsibilities

• Manage the success and health of large Event Creators, ensuring their needs are met
• Provide strategic advice to customers on leveraging the platform for maximum results
• Monitor customer performance and drive initiatives to improve engagement and retention

Required Qualifications

• At least 6 years of professional experience, with 4 years in Customer Success or Account Management
• Preferred college degree or equivalent education
• Experience with SaaS products and managing customer outcomes
• Strong organizational skills with the ability to manage multiple high-priority projects
• Familiarity with CRM software and Google Suite