Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of clients and drive customer outcomes.

Key Responsibilities

• Establish strategic partnerships with clients to ensure valuable outcomes
• Identify and communicate ROI for clients throughout the customer lifecycle
• Build relationships with key stakeholders to enhance the customer experience and address risks

Required Qualifications

• 3+ years of experience in Customer Success, with recent experience in Gainsight
• Deep knowledge of Customer Success best practices, including retention and expansion strategies
• Experience with complex products and the ability to navigate technical solutions
• Skills in engaging with C-level executives to translate priorities into objectives
• Experience in cross-functional collaboration with Sales, Product, Marketing, and Services