Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for SMB.

Key Responsibilities

• Manage a book of business, ensuring a positive post-sale customer experience
• Engage with customers to maximize their value from the product and identify growth opportunities
• Collaborate with internal teams and customer stakeholders to promote adoption and secure renewals

Required Qualifications

• Experience in managing a book of business in a quota or retention-carrying role
• Strong focus on metrics and ability to quantify impact on business outcomes
• Demonstrated interest in technology solutions and adaptability to change
• Proven track record of meeting ambitious performance targets
• Knowledge of the HubSpot platform is a plus