Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure partner success on their platform.

Key Responsibilities

• Manage a portfolio of tow yard and impound lot partners throughout their lifecycle
• Conduct onboarding and training sessions tailored to operational workflows
• Build relationships with partners to align business goals with platform capabilities

Required Qualifications

• 3+ years in Customer Success, Account Management, or client services in a tech-enabled environment
• Experience with operations-focused customers; automotive industry experience is a plus
• Ability to manage multiple accounts with varying needs and priorities
• Experience with CRM systems, such as Salesforce
• Data-savvy with the ability to derive insights from customer metrics