Customer Success Manager

Job Summary

A company is looking for a Jr. Customer Success Manager to develop customer relationships that promote retention and loyalty.

Key Responsibilities

• Guide new customers through onboarding and ensure effective product/service usage
• Build and maintain strong customer relationships through regular communication and support
• Monitor customer health metrics and implement strategies for retention and success planning

Required Qualifications

• 1-3+ years in Customer Success, Account Management, or similar roles
• Bachelor's degree preferred
• Experience in customer management within a software, data, or SaaS environment
• Demonstrated ability to collaborate across multiple company functions
• History of presenting to executive-level customers and stakeholders