Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to engage and support customers in the hospitality SaaS industry.

Key Responsibilities

• Manage a growing portfolio of customers and assist in their onboarding and success
• Collect and analyze customer success metrics and collaborate with account managers on customer journeys
• Build and maintain relationships with key partners and provide insights to enhance customer satisfaction

Required Qualifications

• 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry
• Knowledge of the hospitality industry with vertical specialization a plus
• Ability to build relationships at all organizational levels
• Experience presenting to C-Level and technology leaders
• Familiarity with CRM tools and internal processes