Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team.

Key Responsibilities

• Foster and manage strong, strategic, long-term customer relationships
• Execute processes to improve customer engagement and adoption, driving value and renewal opportunities
• Serve as a point of escalation for customer issues and report on customer health to leadership

Required Qualifications

• Bachelor's degree in business, nursing, or related areas
• 3-5+ years of experience in healthcare and/or clinical operations within a technology/SaaS setting
• Healthcare IT background, preferably in Account Management or Customer Success
• Experience managing complex technical projects
• Expertise in communicating value to customers using data-driven insights