Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to provide exceptional customer service and help clients achieve their goals.

Key Responsibilities

• Maximize customer satisfaction, retention, and growth by understanding business objectives
• Build and maintain trust-based relationships with customers and serve as a go-to resource for inquiries
• Analyze customer data to identify trends and insights for improvement

Required Qualifications

• 2+ years of experience in Customer Success or Account Management
• Experience with retention metrics, including planning and forecasting renewals and expansions
• Familiarity with Net Retention, upselling, and cross-selling strategies
• SaaS background preferred
• Technical aptitude to become a subject matter expert on the product