Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Associate.

Key Responsibilities

• Drive adoption, retention, and expansion among valuable customers by understanding their needs and crafting success plans
• Build and manage key stakeholder relationships to enhance awareness across districts
• Develop communication strategies to monitor account health and deliver student learning outcomes

Required Qualifications

• Experience in building relationships and establishing rapport with customers
• Ability to organize and lead project implementations, influencing actions of others
• Strong technical skills and a willingness to learn new software and techniques
• Experience in Education and/or SaaS, particularly with large account implementations
• Proven track record of exceeding customer expectations and mitigating churn