Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experiences and drive successful implementations.

Key Responsibilities

• Drive adoption, retention, and expansion among customers by understanding their needs and crafting success plans
• Build and manage relationships with key stakeholders to enhance awareness and communication across districts
• Collaborate with sales, marketing, and product teams throughout the Customer Success journey to achieve long-term goals

Required Qualifications

• Experience in building relationships and establishing rapport with customers
• Ability to organize and lead project implementations effectively
• Strong technical skills and a willingness to learn new software
• Experience in Education and/or SaaS with large account implementations
• Proactive approach to mitigating churn and handling objections for account renewal and expansion