Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and product adoption.

Key Responsibilities

• Manage customer engagements throughout their lifecycle
• Establish a consultative approach to ensure customer satisfaction and product adoption
• Develop success plans outlining critical success factors and metrics for customers

Required Qualifications

• 3+ years of functional HCM or Financial domain experience
• 3+ years of experience supporting customer CSM engagements
• 3+ years in a customer-facing professional services role
• Experience working with the office of the CFO or CHRO preferred
• Previous SaaS experience is preferred